Introduce your brand

Effective Date: Jun 15 2024

At Centered Wellness LLC DBA Centered IV Therapy (referred to as "we," "us," or "our"), your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us in any way. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

  • Name

  • Contact details (email, phone number, address)

  • Date of birth

  • Payment information

  • Health-related information relevant to services provided

b. Health Information (HIPAA Compliance)

As a healthcare service provider, we collect protected health information (PHI) necessary to provide our services in compliance with the Health Insurance Portability and Accountability Act (HIPAA). This information includes, but is not limited to:

  • Medical history

  • Diagnoses

  • Treatment information

  • Lab results

  • Prescription details

This information is collected through forms you complete, interviews, diagnostic tools, or any other interaction you have with our medical staff.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our services, including IV therapy, detox, lab testing, and weight loss management

  • To communicate with you regarding appointments, service updates, and promotions

  • To process payments and manage accounts

  • To ensure compliance with applicable laws and regulations

  • To analyze trends and improve our website and services

3. HIPAA Compliance

Centered Wellness LLC DBA Centered IV Therapy complies with the Health Insurance Portability and Accountability Act (HIPAA) to protect your protected health information (PHI). We are committed to maintaining the privacy and security of your health information and comply with the following:

  • We will not use or disclose your PHI without your written authorization, except for treatment, payment, healthcare operations, or other uses permitted by law.

  • We implement administrative, physical, and technical safeguards to protect your PHI.

  • You have the right to access and obtain copies of your medical records.

  • You have the right to request amendments to your health information if you believe it is incorrect or incomplete.

  • You have the right to request restrictions on certain uses and disclosures of your PHI.

  • You have the right to file a complaint if you believe your privacy rights have been violated.

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in delivering our services (e.g., payment processors, appointment scheduling platforms). These providers are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than performing services on our behalf.

  • Legal Obligations: We may disclose your information if required by law, court order, or government regulation.

  • Healthcare Providers: We may share your PHI with other healthcare providers involved in your care, in accordance with HIPAA regulations.

5. Data Security

We take the security of your personal and health information seriously. We use industry-standard measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure data transmission (SSL encryption)

  • Access controls and authentication procedures

  • Regular security audits and monitoring

Despite our efforts, no method of data transmission or storage is 100% secure. While we strive to protect your personal and health information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage information. Cookies are small files that are placed on your device to help us analyze website traffic and improve our services.

You can adjust your browser settings to block cookies; however, doing so may limit your ability to use certain features of our website.

7. Your Privacy Rights

You have the following rights regarding your personal and health information:

a. Right to Access

You may request a copy of the personal and health information we hold about you. You can submit this request in writing or via email to our office.

b. Right to Correct or Update Information

If you believe your personal or health information is inaccurate or incomplete, you have the right to request that we correct or update this information.

c. Right to Request Restrictions

You may request restrictions on the use or disclosure of your PHI, particularly if you wish to limit information shared with healthcare providers or for specific treatments. We will consider your request, but we are not required to agree to all requested restrictions.

d. Right to Request Confidential Communications

You may request that we communicate with you via alternative means (e.g., sending mail to a different address or using a different phone number). We will accommodate reasonable requests.

e. Right to File a Complaint

If you believe your privacy rights under HIPAA have been violated, you have the right to file a complaint with us or the U.S. Department of Health and Human Services (HHS). Filing a complaint will not affect the services you receive from us.

8. Retention of Information

We retain your personal and health information for as long as necessary to provide our services and comply with legal obligations. Once information is no longer required, we securely dispose of it according to applicable laws and regulations.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18 unless parent consent is provided. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under the age of 18, we will delete that information immediately.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version of the policy will always be available on our website, and any significant changes will be communicated to you.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your privacy rights, please contact us:

Email: support@centeredcw.com
Phone: 636-698-0688
Mailing Address: 14 E Main St, Suite 102, Wentzville, MO 63385